Terms & Conditions

1. These terms

What these terms cover. These are the terms and conditions which tell you the rules for using our website, and the terms on which we sell and supply our products to you. These terms are split into two sections:

Section A: Visitor Terms (when you are browsing our website)

Section B: Buyer Terms (when you are buying products from our website)

1.1 Why you should read them. Please read these terms carefully before using our website, or before you submit your order with us. These terms tell you who we are and:

(a) the rules for using our website (the Visitor Terms),

(b) how we will provide purchased products to you, how you and we may change or end the contract, what to do if there is a problem and other important information (the Buyer Terms).

1.2 If you think that there is a mistake in these terms, please contact us using the contact details below to discuss.

2. Information about us and how to contact us

2.1 Who we are. www.castellointeriors.co.uk is a site operated by us. We are Castello Interiors Limited a company registered in England and Wales. Our company registration number is 13588365 and our registered office is at 4 King Street, Spennymoor, County Durham, DL16 6QG. Our registered VAT number is 391718668.

2.2 How to contact us. You can contact us by telephoning our customer service team at [NUMBER] or by emailing us at [email protected], or writing to us at Unit 3 Whitestone Business Park , Middlesbrough, TS4 2ED.

2.3 How we may contact you. If we have to contact you we will do so by telephone or in writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Section A: Visitor Terms

This section applies when you are browsing our website, (including posting reviews, or accessing your user account).

3. Using our website.

3.1 By using our site, you confirm that you accept the terms set out in these Visitor Terms and that you agree to comply with them.

3.2 We may make changes to our site. We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

3.3 We may suspend or withdraw our site. Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

3.4 You are responsible for ensuring that all persons who access our site through your internet connection are aware of all applicable terms, including these Visitor Terms and the Buyer Terms, and that they comply with them.

4. How you use our site.

4.1 How you may use material on our site. We are the owner or the licensee of all intellectual property rights in our site, and in all the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2 You must not modify any paper copies of any materials you have printed off from our website nor digital copies you have downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics (Images) without acknowledging us as your source. This means that while you may post Images of our materials on social media, you must always make it clear that you have these from our site and provide a link to our site as specified in clause 7.

4.3 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

4.4 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

4.5 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4.6 You must keep your account details safe. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4.7 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

4.8 No text or data mining, or web scraping. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

(a) Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

(b) Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

4.9 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

4.10 This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

4.11 Do not rely on information on this site. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

4.12 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

4.13 We are not responsible for websites we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

4.14 We have no control over the contents of those sites or resources.

5. User Content

5.1 User-generated content is not approved by us. This website may include information and materials uploaded by other visitors to the site (our users), including product reviews and photographs. Any content uploaded by a user is not verified or approved by us. The views expressed by other users on our site do not represent our views or values.

5.2 How to complain about content uploaded by other users. If you wish to complain about content uploaded by other users, please contact us at the contact details above.

5.3 Uploading content to our site. Whenever you make use of a feature that allows you to upload content to our site, you must comply with the following terms.

User content must:

(a) Be accurate (where it states facts).

(b) Be genuinely held (where it states opinions).

User Content must not:

(d) Be defamatory of any person.

(e) Be obscene, offensive, hateful or inflammatory.

(f) Bully, insult, intimidate or humiliate.

(g) Promote sexually explicit material.

(h) Include child sexual abuse material.

(i) Promote violence.

(j) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

(k) Infringe any copyright, database right or trade mark of any other person.

(l) Be likely to deceive any person.

(m) Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

(n) Promote any illegal content or activity.

(o) Be in contempt of court.

(p) Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

(q) Be likely to harass, upset, embarrass, alarm or annoy any other person.

(r) Impersonate any person or misrepresent your identity or affiliation with any person.

(s) Give the impression that the user content emanates from us, if this is not the case.

(t) Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

(u) Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

(v) Contain any advertising or promote any services or web links to other sites.

5.4 You warrant that any user content you upload to the site complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

5.5 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

5.6 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above.

5.7 You are solely responsible for securing and backing up your content.

5.8 When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever.

5.9 We are not responsible for viruses and you must not introduce them.

5.10 We do not guarantee that our site will be secure or free from bugs or viruses.

5.11 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

5.12 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

6. Our Liability

6.1 Our responsibility for loss or damage suffered by you. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in Section B (Buyer Terms).

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

7. Rules about linking to our site.

7.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us at the contact details above.

8. Which country’s laws apply to any disputes?

Please note that these Visitor Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Section B: Buyer Terms

9. Buying through our website

9.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

9.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because our payment service providers have been unable to process your payment details (for example if your account details are incorrect), because a credit reference our payment service providers have obtained from you does not meet their minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

9.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

9.4 We only deliver to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

10. Our products

10.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

10.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

11. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 14 – Your rights to end the contract).

12. Our rights to make changes

12.1 Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements (such as, but not limited to, manufacturing regulations) and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

13. Providing the products

13.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

13.2 When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

13.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

13.4 If you are not at home when the product is delivered. Please ensure you are at your address for your delivery. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery. Any rearranged deliveries will result in a reasonable surcharge.

13.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 16.2 will apply.

13.6 When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us.

13.7 When you own the products. You own a product once we have received payment in full.

13.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your postal address and contact details. We will ask for this information when you check-out or as part of your account registration. Please ensure that the information you enter is correct. If you notice that the information is not correct, please contact us as soon as possible. We will not be responsible for delivering any products late or not delivering any part of them if this is caused by you not giving us the correct information required to deliver the products.

14. Your rights to end the contract

14.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 17. Please note the below information about contemplating a return;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 14.3;

(c) If you have just changed your mind about the product, see clause 14.4. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 14.7.

14.2 Contemplating a return. Our products include handmade or carved products. Please be aware of the following:

Artificial Distressing – Artificial Distressing is created by hand to enhance the character of the range.

Variations In Texture, Colour & Finish – Most of our ranges are handmade or carved using many different materials, so some variation may be apparent in the finish.

Hairline Cracks – Many of our products are manufactured using natural materials. Hairline cracks may occasionally appear naturally on the joins of sections of timber on certain items. This is caused by natural movement, is unavoidable.

Antique Effect Handles – Antique fittings are given an aged appearance to enhance the character of the collection.

Variation in size – Many of our Products are individually handmade. Inevitably measurements of some items will vary and measurements, whilst stated as accurately as possible will not be precise.

The above characteristics of the products do not constitute a fault or defect in the product. If you would like to return your products due to any of the above reasons, you may exercise your right to change your mind as outlined in clause 14.4 below.

14.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products which have not been received. If you are ending a contract for a reason set out at (a) to (d), you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 12.1);

(b) we have told you about an error in the price, quantity of stock, or description of the product you have ordered and you do not wish to proceed;

(d) you have a legal right to end the contract because of something we have done wrong; or

(e) we have told you that delivery of the products is delayed by an event outside our control and there is a risk of a substantial delay to your order (see clause 13.3);

14.4 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

14.5 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(b) any products which become mixed inseparably with other items after their delivery.

14.6 How long do I have to change my mind? How long you have depends on how it is delivered.

You have 14 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.

14.7 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 14.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract (for example posting and packaging costs). if a product has already been dispatched when you cancel, it may still be delivered to you and you must then return the products once you receive them– see clause 15.2.

15. How to end the contract with us (including if you have changed your mind)

15.1 Tell us you want to end the contract. To end the contract with us, please let us know by Email. Returns have to be accepted by the customer care team and all returns have to be sent in writing to [email protected]. Please provide your name, home address, details of the order (including your order number) and, where available, your phone number and email address.

15.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at Castello Interiors Limited, Unit 3 Whitestone Business Park, Middlesbrough, TS4 2ED. You must use a postage service that is tracked and insured to protect yourself against loss or damage.. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

15.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

(c) In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

15.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

15.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop (for example, if a product has visible signs of use, including but not limited to, coffee rings, scratched, removed labels or scuff marks). If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

15.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and we have not offered to collect the products, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 15.2.

In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

16. Our rights to end the contract

16.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, postal address, contact details or other information as required by us; or

16.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 16.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

17. If there is a problem with the product

17.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at [email protected].

17.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your products are faulty, then you can get an immediate refund.

b) Up to six months: if your products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.

See also clause 14.4.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

17.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please email us at [email protected] for a return label or to arrange collection.

18. Price and payment

18.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order summary pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 18.3 for what happens if we discover an error in the price of the product you order.

18.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

18.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

18.4 When you must pay and how you must pay. Payment on our website can be made by debit or credit card through Stripe and Klarna. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

18.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

18.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

19. Our responsibility for loss or damage suffered by you

19.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

19.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20. How we may use your personal information

20.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy.

21. Other important terms

21.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation, for example, if we sell our business. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

21.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if you cannot provide proof of purchase of the products the terms relate to, or a chain of ownership documenting who has owned the product. This means that while you can of course give the product away as a gift or sell it on, your rights under this contract will not pass on to the person to whom you give it without our agreement in writing.

21.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 21.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

21.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

21.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

21.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.